Call Center Services

Magnum Data Tech Call Centers can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation end to end set up and customized solutions, we offer a superior level of service and provide databases that can be maintained and accessed locally or across the web.

Magnum Data Tech Call Centers Customer Service include:

* Customer Care and Support * Catalog/Order Entry * DRTV/Direct Response * Appointment Setting/Sales Visits * Credit Card/Order Processing * Order Management & Fulfillment Services

Back Office Support

Magnum Data Tech, believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers.

Outsourcing Data Conversion to Data care

Data conversion is a necessity in this age of information as information is vital in any organization. For an organization to function effectively, data needs to be easily accessible.

We also offer these services

• Data Capture, which involves defining forms to the system, scanning the forms, and executing Forms Processing (FP) which recognizes forms and text on forms.
• Data Validation, which provides for verification and correction of the data recognized by Forms Processing or for data entry when a form cannot be recognized.
• Data Output, which produces files based on the input from the forms and writes these files in a format suitable for processing by other applications or legacy systems.
• System Services, such as monitoring, indexing, printing, and security; and other service functions, such as document querying, batch, sort and code records.

What formats do we work with?

• From paper document conversions to computer ready files for the Internet, Intranet and Extranet, CD-ROM and database
• From audio tape to CD From film to digital media
• From invoices and applications to intelligent systems
• From TIF files to paper documents
• From Paper Documents/scanned images to MS Word From Scanned paper reports/images to Excel
• From Image to html From Tiff to pdf
• From Imagecropping, enhancement using Photo shop and CS software

Data Entry Services

Here are some of the data entry services that we provide:

• Data entry from product catalogs to web based systems
• Data Entry from hard/soft copy to any database format Insurance Claims Entry
• PDF Document Indexing
• Online data capture services Data entry from images
• Online order entry and follow up
• Creation of new databases and updates to existing databases for banks, airlines, government agencies, direct marketing services and service providers
• Web based indexed document retrieval services, tools and support Mailing lists
• Data mining and warehousing Data cleansing Audio Transcriptions Legal documents

Our services include:

Account Receivables. / Software Development. / Web Design & Development. / IVR Services.

Infrastructure Management. / Document Management. / Data Mining. / Database Builds.

Data Harvesting. / Direct Mail Campaign Alerts.